- We accept payment via PayPal, credit card, and Etsy gift-card.
- You do not need a PayPal account to pay for your items through PayPal:
- You can choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. Scroll down and you will see the option to pay with a Credit or Debit card WITHOUT having to sign up for a PayPal account.
- Payment is expected within 3 days.
- Items will not be shipped until your payment clears.
- After three days, we will attempt to contact you and if there is no response, I will cancel the sale.
- Please contact us if you are having any problems with payment.
- Payment is expected at the time of purchase. If ordering a custom order we cannot begin working on your custom order until payment is received and funds have cleared. The production time begins from the date your payment has cleared.
- Teepees are delivered via FEDEX GROUND.
- Your order ships to your PayPal name/address. Please be sure that your etsy name/address matches your PayPal name/address, or that you verify the correct shipping address at the time of checkout to avoid any shipping delays.
- Dolly Estelle ships primarily via FedEx which offers Saturday delivery. If you would like priority or express shipping, please message me before purchasing. I strive to ship as quickly as possible.
- Tracking information will be provided to you via convo following the shipment of your item(s).
- Insurance is available (US only) upon request. Please contact me for an adjusted invoice if you would like to insure your package. We can’t be held responsible for lost, stolen, or damaged items.
- On made to ship orders, shipping will take 3-5 days.
- All custom orders will take up to 2 weeks.
- If you are unhappy with your order for any reason please contact us within 7 working days of receiving your package. We will do our best to resolve the problem quickly. Refunds and exchanges are considered on a case-by-case basis. The purchaser will be responsible for the return cost of shipping. If the fault is on our behalf we will refund postage.
- We cannot accept returns on any custom made orders-ie teepee orders with personalized details, names etc.
~ Contact DollyEstelle ~