- We accept payment via PayPal, credit card, and Etsy gift-card.
- You do not need a PayPal account to pay for your items through PayPal:
- You can choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. Scroll down and you will see the option to pay with a Credit or Debit card WITHOUT having to sign up for a PayPal account.
- Please contact us if you are having any problems with payment.
- Payment is expected at the time of purchase. If ordering a custom order we cannot begin working on your custom order until payment is received.
- Teepees are delivered via FEDEX GROUND.
- Your order ships to your PayPal name/address. Please be sure that your etsy name/address matches your PayPal name/address, or that you verify the correct shipping address at the time of checkout to avoid any shipping delays.
- Dolly Estelle ships primarily via FedEx which offers Saturday delivery. If you would like priority or express shipping, please message me before purchasing. I strive to ship as quickly as possible.
- Tracking information will be provided to you via convo following the shipment of your item(s).
- If you are unhappy with your order for any reason please contact us within 7 working days of receiving your package. We will do our best to resolve the problem quickly. Refunds and exchanges are considered on a case-by-case basis. The purchaser will be responsible for the return cost of shipping. If the fault is on our behalf we will refund postage.
- We cannot accept returns on any custom made orders-ie teepee orders with personalized details, names etc.
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